Privacy Policy

Privacy Policy

The Grip Legal website located at www.griplegal.com.au (Website) is owned and operated by Grip Legal Pty Ltd (we, our, us, Grip Legal).

While we are not bound by the Privacy Act 1988 (Cth) (Privacy Act), we treat the privacy of personal information seriously.

We will handle personal information collected in connection with the provision of our services and your interactions with the Website and us in accordance with this Privacy Policy. For the purposes of this Privacy Policy, “personal information” has the meaning as defined in the Privacy Act.

How do we collect your personal information?

We collect your personal information in the following circumstances:

• where you have requested provision of our services;
• where you have made enquiries about our services or otherwise communicated with us about our services or other matters;
• through your interactions with the Website, via use of browser ‘cookies’ or trackers; and
• in such other situations where we collect personal information from you that is reasonably necessary for the proper function of our services.

What personal information do we collect?

We usually collect the following types of personal information from clients of our services: names, addresses, e-mail addresses, phone numbers, social media information, and other personal information that you may voluntarily provide to us.

How do we use your personal information?

We may use and disclose your personal information for the following purposes:

• providing you with requested information about our services;
• providing our services to you;
• enabling third parties to provide the services you have requested, or assist us to do so, including our contractors, employees, consultants and technology providers;
• improving and optimising our service offering and customer experience;
• complying with our legal obligations;
• enforcing relevant agreements with you and any third parties; and
• sending you marketing communications and other information that may be of interest to you.

We will not sell or trade your personal information to any third party, organisations or individuals without your consent, other than as required by law.

Are we responsible for third party websites and social media links?

This Privacy Policy applies solely to personal information collected by us in connection with providing our services and the Website. We are not responsible for the privacy practises of third party websites which may be linked on the Website, our social media accounts or in our communications to you.

Will we send direct marketing communications to you?

Your personal information may be used by us to offer you new services, notify you of new developments to our services, or to make other promotional communications to you related to our services and Website.

If you do not wish to receive direct marketing communications from us, you may opt-out any time by clicking the link for opting-out in any e-mail communications sent to you, or by contacting us (see below).

Do we collect personal information through cookies and analytics tools?

When you visit our Website, we may collect information about your computer, page visits, and internet connections using cookie technology. Cookies help to enhance your experience with the Website by remembering your preferences, enabling personalised content, and improving website functionality. You can opt out of cookies via your browser settings, but this may affect your experience with the Website.

We use Google Analytics to collect data about visitor traffic to the Website, and Meta Pixel to collect interaction data for targeted ads on Facebook and Instagram (if any). None of this information identifies you personally. We do not merge your personal information with data collected from browser cookies, Google Analytics, or Meta Pixel.

How do we keep personal information secure?

You should be aware that there are inherent risks associated with the transmission of information via the Internet. Data security measures can never be guaranteed. This means that while we take steps to protect your personal information, we cannot guarantee its security.

If you suspect any misuse or loss or unauthorised access, modification or disclosure of your personal information provided to us, please contact us immediately.

Will we transfer your personal information?

In the event that we sell our business or merge, consolidate, have a change in control, or reorganise our business in any other way, we may, at our sole discretion, transfer, sell, or assign your personal information to one or more relevant third parties.

Complaints

If you have a complaint about our handling of your personal information or any privacy-related concern, please contact us using the details set out below. We will investigate your complaint promptly and respond in accordance with our legal obligations.

Contact us

If you have any questions about this Privacy Policy, please contact us using the details below:

• E-mail: hello@griplegal.com.au
• Post: PO Box 73, Keilor VIC 3036, Australia